Legal notice

Seller name

Kansai Chagyo Co.,Ltd. (Chikiriya Tea House)

Person in charge

Camille FARGE

Address

Osaka office: 3-10-25 Honjohigashi, Kita-ku, Osaka, 531-0074, Japan.
Kyoto office: 45 Koromonotanacho, Sanjo-Muromachi-Nishi-iru, Nakagyou-ku, Kyoto, 604-8203, Japan.

Phone number

+81-6-6372-2201

Fax number

+81-6-6373-0374

contact@kyo-chikiriya.com

URL

https://kyo-chikiriya.shop

Fees not included in product prices

Taxes, customs fee and duties (depending on country. See shipping policy for details)
Shipping fee
Payment transaction fee if applicable

Ordering method

Online transactions through shopping cart

Payment methods

Credit cards (Visa, Mastercard, American Express, JCB, Discover and Diners Club)
Paypal
Shop Pay
Digital wallets (Apple Pay & Google Pay)
Bancontact
iDEAL

Payment due date

According to the rules of each payment methods company

Delivery time

Sales outside Japan: Usually, products are shipped within 1-2 working days.
Transportation time usually takes from 2 to 20 days, depending on shipping method, destination, customs clearance (for international orders) and weight.
Further delays are possible due to circumstances out of our control.

Sales within Japan only: In principle, your item should be delivered within one week after your order is processed.
Please note that there may be delays due to circumstances out of our control.

【Shipping fee in Japan】

Region	Purchase amount (tax included) ※	Shipping fee (tax included)
Kinki (Kyoto, Osaka, Shiga, Hyogo, Nara, Wakayama)	Less than 5,400円	660円
Kinki (Kyoto, Osaka, Shiga, Hyogo, Nara, Wakayama)	Above 5,400円	Free
Tohoku, Kanto, Chubu, Hokuriku, Chugoku, Shikoku, Kyushu	Less than 5,400円	770円
Tohoku, Kanto, Chubu, Hokuriku, Chugoku, Shikoku, Kyushu	Above 5,400円	Free
Hokkaido	Less than 5,400円	1,320円
Hokkaido	Above 5,400円	660円
Okinawa	Less than 5,400円	1,870円
Okinawa	Above 5,400円	935円
Remote Islands	Please contact us.

※ The above "purchase amount (tax included)" is the price after applying any discount coupon.
※ Please note that as a general rule, all items of the same order will be shipped together.

Returns and exchanges

Sales outside Japan: All sales are final. Due to the nature of our products, we do not accept returns or exchanges of any kind.

Sales within Japan only: Returns must be made within 8 days of receipt of the merchandise.
We do not accept returns or exchanges of products that have been damaged or soiled by the customer.