Legal notice

Seller name
 Chikiriya Co. Ltd (Chikiriya Tea House)
Person in charge
 Hida Keiko
Address
 45 Koromonotanacho, Sanjo-Muromachi-Nishi-iru, Nakagyou-ku, Kyoto, 604-8203, Japan.
Phone number
 +81-75-221-0528
email
 contact@kyo-chikiriya.com
URL https://kyo-chikiriya.shop
Fees not included in product prices
  • Taxes, customs fee and duties
  • Shipping fee
  • Payment transaction fee
Ordering method Online transactions through shopping cart
Payment methods
  • Credit cards (Visa, Mastercard, American Express, JCB, Discover and Diners Club)
  • Paypal
  • Shop Pay
  • Digital wallets (Apple Pay & Google Pay)
  • Bancontact
  • iDEAL
Payment due date
 According to the rules of each payment methods company
Delivery time
 Usually, products are shipped within 1-2 working days.
Transportation time usually takes from 2 to 20 days, depending on shipping method, destination, customs clearance (for international orders) and weight.
Further delays are possible due to circumstances out of our control.
Returns  and exchanges

Sales outside Japan: All sales are final. Due to the nature of our products, we do not accept returns or exchanges of any kind.

Sales within Japan only: Returns must be made within 8 days of receipt of the merchandise.
We do not accept returns or exchanges of products that have been damaged or soiled by the customer.